Research Repository
Your single source of truth for customer feedback
Centralize every piece of customer feedback from all channels into one searchable library. Connect your entire feedback ecosystem with native integrations and slice data with surgical precision using advanced filters.
Key Benefits
Features included
Unified Feedback Repository
Stop chasing feedback across scattered tools. Magic Insights ingests data from everywhere, including app stores, support tickets, CRM notes, social media, and community forums, into a single, centralized system of record. Searching your customer voice becomes as instant and comprehensive as searching the web, eliminating data silos forever.
Native Integrations
Your feedback ecosystem is complex; connecting it shouldn't be. Our native integrations sync data continuously in real-time from the tools you already use, including Zendesk, Intercom, Gong, Slack, Salesforce, Apple App Store, and Google Play. No engineering resources required, no fragile CSV exports to manage.
Advanced Filtering
Find exactly the signal you need. Combine powerful filters for sentiment, source, date range, customer segment, and keyword to isolate specific cohorts. Compare "Android users in Europe" against "iOS users in US" or track how "Enterprise complaints" shifted after your last pricing update.
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Transform your customer feedback into strategic product decisions with Magic Insights.
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