Features/AI Analysis

AI Analysis

Turn raw feedback into actionable intelligence

Let AI do the heavy lifting. Automatically detect sentiment, categorize feedback with smart tags, and discover hidden themes that keyword searches miss, all in real-time.

Key Benefits

Real-time emotional tracking of every user
Consistent, unbiased categorization at scale
Discover unknown unknowns in your data

Features included

Automatic Sentiment Detection

Quantify the unquantifiable. Our AI analyzes the emotional tone of every single piece of feedback the moment it arrives, classifying it as positive, negative, or neutral. Visualize sentiment trends over time to instantly spot release fallout, identify your champions, and measure how brand perception evolves week over week.

Real-time emotional tracking of every user
Spot negative trends before they escalate
Measure the true impact of product changes

Smart Auto-Tagging

Manual tagging is slow, biased, and impossible to scale. Magic Insights uses context-aware AI to automatically categorize feedback into actionable types like Bug Reports, Feature Requests, UX Issues, and Pricing Feedback. Our taxonomy adapts to your product's unique language, ensuring high-fidelity organization without human intervention.

Eliminate manual triage and tagging hours
Consistent, unbiased categorization at scale
Adaptive taxonomy that learns your product

Theme Discovery

Go beyond keywords. Magic Insights clusters millions of data points to reveal the organic themes driving your customer experience. Discover specific friction points like "ID verification failure" or "checkout latency" that keyword searches miss. Each theme comes with an AI-generated summary and quantified impact score.

Discover unknown unknowns in your data
Quantify the volume and impact of every issue
Drill down from high-level themes to raw data
Research Repository
Your single source of truth for customer feedback
AI Reporting
From insights to initiatives with evidence
AI Chat
Query your customer data like talking to a colleague
AI Agents
Autonomous intelligence that works while you sleep

Ready to get started?

Transform your customer feedback into strategic product decisions with Magic Insights.

Start for free