Welcome to Magic Insights. These Terms of Service ("Terms") goern your access to and use of the Magic Insights platform, website, and services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms.

1. Definitions

"Company," "we," "us," or "our" refers to Magic Insights Inc.
"User," "you," or "your" refers to the individual or entity accessing or using the Service.
"Customer Data" refers to any data, information, content, or materials that you upload, import, or otherwise submit to the Service, including data from third-party integrations (e.g., Slack, Zendesk).

2. Access and Use of Service

2.1 Eligibility

You must be at least 18 years old and have the legal authority to enter into these Terms. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2.2 Account Registration

To access certain features, you must register for an account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You are responsible for maintaining the confidentiality of your account credentials.

2.3 Acceptable Use

You agree not to modify, reverse engineer, decompile, or create derivative works of the Service. You also agree not to use the Service for any illegal purpose or to transmit any viruses, malware, or harmful code.

3. Intellectual Property

3.1 Company IP

The Service, including its software, algorithms, designs, and content (excluding Customer Data), is the exclusive property of The Company and its licensors.

3.2 Customer Data

You retain all rights and ownership in your Customer Data. You grant us a worldwide, non-exclusive, royalty-free license to use, host, store, reproduce, modify, and display your Customer Data solely for the purpose of providing, maintaining, and improving the Service.

4. AI Services and Disclaimer

Magic Insights utilizes artificial intelligence ("AI") and machine learning technologies to analyze data and generate insights. You acknowledge that:

AI-generated outputs are probabilistic and may contain errors, inaccuracies, or biases.
You are responsible for verifying the accuracy and appropriateness of any AI-generated insights before relying on them for critical business decisions.
We do not guarantee that the AI features will be error-free or uninterrupted.

5. Fees and Payment

Certain features of the Service are available only through paid subscriptions. By selecting a paid plan, you agree to pay the applicable fees. Fees are non-refundable generally, except as required by law. We reserve the right to change our pricing upon notice to you.

6. Termination

We may suspend or terminate your access to the Service at any time, with or without cause, including for violation of these Terms. Upon termination, your right to use the Service will immediately cease.

7. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

8. Limitation of Liability

IN NO EVENT SHALL MAGIC INSIGHTS INC. BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR USE, ARISING OUT OF OR IN CONNECTION WITH THE SERVICE.

9. Contact Us

If you have any questions about these Terms, please contact us at chandra@magicinsights.ai.