At Magic Insights, we take your privacy seriously. This Privacy Policy describes how Magic Insights Inc. ("we," "us," or "our") collects, uses, and discloses your information when you use our website and platform (the "Service").

1. Information We Collect

1.1 Account Information

When you register for an account, we collect personal information such as your name, email address, and password. If you sign up for a paid subscription, we (or our third-party payment processors) collect payment information.

1.2 Integrated Data

To provide our core services, Magic Insights connects with third-party platforms you authorize (e.g., Slack, Zendesk, Gong, linear, etc.). We collect and process data from these sources ("Customer Data") to generate insights, reports, and summaries.

1.3 Usage Data

We automatically collect information about how you interact with our Service, such as your IP address, browser type, pages visited, and time spent on the platform.

2. How We Use Your Information

We use your information to:

Provide, maintain, and improve the Service.
Process transactions and manage your account.
Analyze and synthesize Customer Data to provide you with actionable insights.
Train and improve our AI models (using de-identified and aggregated data only).
Communicate with you about updates, security alerts, and support.

3. Data Sharing and Disclosure

We do not sell your personal data. We may share your information in the following circumstances:

Service Providers: We use third-party vendors for hosting, payment processing, and AI computation (e.g., LLM providers). These vendors are contractually bound to protect your data.
Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities.
Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Retention

We retain your personal information and Customer Data for as long as your account is active or as needed to provide you the Service. You may request deletion of your account and associated data at any time.

5. Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Third-Party Links and Integrations

Our Service may contain links to third-party websites or integrations. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies.

7. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

8. Contact Us

If you have questions about this Privacy Policy, please contact us at:
Email: chandra@magicinsights.ai